Grievance redressal
If something has gone wrong, say so
A grievance route that is hard to find is not a grievance route. This page states how to raise a matter with ACIC-PUSH and what happens next.
The process
Five stages, in order
Timelines for each stage will be published with the Centre’s formal grievance policy.
- 01
Raise it
Send the grievance through the contact routes, marked as a grievance. Include what happened, when, who was involved and what outcome you are seeking.
- 02
Acknowledgement
The Centre acknowledges receipt and records the matter. You are told who is handling it.
- 03
Examination
The responsible officer examines the matter, seeks the relevant records, and may ask you for further detail.
- 04
Outcome
You receive a reasoned response setting out the finding and any action taken.
- 05
Escalation
If the response does not resolve the matter, it may be escalated to the designated authority within the Centre’s governance structure.
What can be raised
Anything the Centre is responsible for
- A programme, selection or admission decision
- Conduct of staff, mentors, incubatees or facility users
- Facility access, safety or usage
- Publication of your information, or a directory entry
- Handling of a submission, application or enquiry
- Any matter covered by the Centre’s Code of Conduct
Matters covered by the applicable workplace and anti-harassment policy follow that policy’s own procedure, which takes precedence over this general route.
Where to send it
- Grievance email
- To be updated
- Designated officer
- To be updated
- Postal address
- ACIC-PUSH, Pondicherry University, Kalapet, Puducherry, India
Contact details pending
The dedicated grievance email address and designated officer will be published once confirmed by the Centre. Until then, use the general contact routes and mark your message as a grievance — it will be recorded and routed.